Newspaper article The Journal (Newcastle, England)

First-Class Care, First-Class Staff

Newspaper article The Journal (Newcastle, England)

First-Class Care, First-Class Staff

Article excerpt

AT Spire Washington Hospital, caring is our passion. Our team share our vision to be recognised as a world-class healthcare provider, and they show this by being dedicated to delivering the highest-quality patient care.

We know our staff have a wealth of knowledge and experience, so we encourage them to work together in driving excellence and improving patient outcomes, making it an exciting and innovative place to work.

Our teams are proud of the high level of responsive, compassionate and dignified care they can deliver in our hospital.

We invest heavily in both clinical and administrative training, and provide support on a continual basis to help our people diversify their skills under expert supervision and mentoring.

Shelagh Alderson, hospital director at Spire Washington, said: "One of the most rewarding aspects for me in my role as hospital director is to see staff develop through the ranks.

"It is important to me, and my management team, to nurture and encourage the continued professional development of those who show ambition and share our values.

"I myself am a prime example of Spire's willingness to develop talent from within, having joined the hospital 19 years ago as a bank physiotherapist and worked in many different roles and departments, including being theatre manager and head of clinical services prior to becoming hospital director.

"It is vital to me that staff engagement remains a priority to my management team. I encourage my team to operate an open-door policy and we hold regular briefings which all staff are welcome to attend on a monthly basis to keep up to date on changes and developments within the hospital.

"Our staff engagement levels are measured on a yearly basis and I was thrilled to see that last year Washington was second highest of all 39 hospitals within the Spire group.

"My plan for 2015 is to continue to invest in both people and equipment to enable us to maintain delivery of the excellent patient care that we are known for in the North East. I look forward to welcoming new members to the Spire Washington team who will bring new energy and ideas with them."

The hospital provides many different services ranging from physiotherapy to complex surgery and because we deliver such a wide variety of clinical services, our people find that their days are very varied and they never stop learning new skills. …

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