Newspaper article The Morning Bulletin (Rockhampton, Australia)

Only Pay for What You Really Need; BYTE ME

Newspaper article The Morning Bulletin (Rockhampton, Australia)

Only Pay for What You Really Need; BYTE ME

Article excerpt

Byline: with BRUCE kERR

CONTINUING on from two weeks ago, it was polite of Telstra to feel sorry for my own phone experiences however I don't have bad phone experiences as I don't have a Digital Office Technology system.

I do however, have plenty of customers that have one of these DOT systems that are far from happy.

While we are talking about phone myths, since last week's article I have had further feedback from customers about their phone experiences.

It seems that the suggestion that the DOT system running across an ADSL connection to save you money and make you look more professional is not the only furphy.

Many businesses are getting told that they will need to scrap all of their existing telephone handsets and upgrade the wiring in their building to be NBN compatible - not true.

Businesses can have tens of thousands invested in their phone systems and this includes a central controller / PABX as well as a handset on every desk.

These handsets can be very feature rich - having the ability to put calls on hold, transfer calls, conference calls, record calls as well as offering individual message bank features.

A good handset can easily cost $300 - so multiplying this figure by the number of staff quickly adds up.

The central controller can add another $2000 to $10000.

If / when the NBN comes to your street (and don't hold your breath) most of these systems will be totally compatible with the addition of a simple interface card or licence upgrade (sometimes just a few hundred dollars' worth of expense). It won't matter if you have a digital or an analogue phone system and handsets as long as their interface with the new NBN system (most often called SIP Trunks or Voice Trunks) can be made to work.

As an example we have around a dozen Commander Handsets which are considered the most reliable on the planet. …

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