Newspaper article News Mail Bundaberg Qld.

Ringing Up Too Many Charges

Newspaper article News Mail Bundaberg Qld.

Ringing Up Too Many Charges

Article excerpt

FOR grandmother-of-three Mary Sandra Walker, talking to her grandchildren over the phone everyday is a must -- but she never expected to cop massive phone bill increases for her calls going unanswered.

Ms Walker said her phone bills have been creeping up in the last year and upon questioning Telstra was told that she was being charged 85 cents every time a landline to mobile phone call went unanswered.

"I think it is completely unfair and ridiculous to be charged for a phone call when nobody on the other end picks up," she said.

"I questioned Telstra about it 12 months ago and they rebated some money but it just keeps happening."

Ms Walker said her landline phone bill, which usually sits at around $55 per month, had reached more than $100.

"I would say at least 70% of my bill these days is from unanswered mobile phone calls," she said.

"I don't mind paying if someone on the other end answers or answering machine picks up. I expect that, it is just common sense. …

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