Newspaper article The Journal (Newcastle, England)

Change Management Project of the Year

Newspaper article The Journal (Newcastle, England)

Change Management Project of the Year

Article excerpt

WINNER Northumbrian Water Group | Northumbrian Water Group (NWG) operates as Northumbrian Water, Essex and Suffolk Water and employs 3,000 people. Some of the company's terms and conditions of employment were legacy arrangements that changed little as various water companies merged to evolve into the Northumbrian Water Group.

Over the past seven years managers increasingly found that these terms and conditions were very complex and difficult to understand; being applied inconsistently across the business; regularly leading to people either under or overclaiming time or payment claims; time-consuming and confusing to claim, but the complexity of arrangements meant they couldn't be automated.

HR led a review and engagement strategy from autumn 2012 to February 2015, culminating in the simplified terms and conditions being successfully implemented. This involved thorough data analysis, facilitating workshops involving employees across the business at all levels, continuously engaging employee representatives throughout the process and working in partnership on communication planning.

Lynn Perry, head of HR at Northumbrian Water, said: "We are absolutely delighted at this win. Our entry was based around our work on staff's terms and conditions.

"A review had told us that many didn't feel engaged with their terms; that's what we've worked on, and completely turned around."

RUNNERS-UP Convergys | Convergys is a global leader in outsourced customer management. The acquisition of business process outsourcing company Stream Global Services has meant that the business now has over 125,000 employees worldwide.

This acquisition has been the catalyst for several change management initiatives this year.

The legacy Stream and legacy Convergys sites were operating with different strategies, different visions and no shared goals. …

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