Newspaper article The Journal (Newcastle, England)

Investing in People Reaps Rewards

Newspaper article The Journal (Newcastle, England)

Investing in People Reaps Rewards

Article excerpt

ISOS Housing has won a prestigious award for its dedication to people management and strong commitment to continuous improvement.

The second annual Investors in People (IIP) Awards took place recently with a special awards ceremony at the Tower of London. The awards are open to all Investors in People-accredited businesses internationally, and attract hundreds of entries from across the globe to celebrate the best people management practices.

Representatives from Isos attended the ceremony and were ecstatic to walk away with the award for Best Newcomer (250-plus staff).

New to the IIP awards, this category recognises organisations that demonstrate an incredible passion, dedication and unswerving commitment to investing in their workforce.

Newcastle-based Isos was shortlisted alongside outsourcing specialist Capita, Avea (based in Turkey), Bounty Agro Ventures (Philippines), Garanti Pension and Life Inc (Turkey), and Ashfield School (Nottinghamshire).

The awards citation said Isos received the award "in recognition of its driven approach to improvement, and for genuinely caring about its people and future."

One of Isos's four strategic aims is "to enable our people to be the best they can be". The organisation says that it recognises that its success depends upon the staff performing at a high level, delivering exceptional service, experimenting with new ideas and being flexible and resilient in adapting to an ever-changing environment.

One of the staff engagement projects Isos was recognised for was the establishment of the "Isoscars" - an annual award ceremony where staff take the spotlight to have their dedication and achievements recognised.

Independent research has shown the level of engagement and commitment among Isos employees has increased significantly. Response rates from staff engagement surveys jumped from 56% in 2009 to 91% in 2013. As a result, the increased feedback from staff cemented Isos's place in the Sunday Times Top 100 Not For Profit organisations.

The Isos Group, which includes Durham-based Cestria Community Housing, also invests significantly in training for staff every year, including a dedicated fund to pay for higher and further education courses and staff subscriptions to professional bodies. …

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