Newspaper article Evening Gazette (Middlesbrough, England)

Your Guide to the New Consumer Rights Act

Newspaper article Evening Gazette (Middlesbrough, England)

Your Guide to the New Consumer Rights Act

Article excerpt

Byline: Dean Dunham

WE are approaching the time of year when people start to think about Christmas shopping.

It is important that consumers know their rights when it comes to shopping on the high street or online, not only to protect themselves, but so they know what they can complain about when things go wrong.

This year's Christmas shoppers have something extra to think about, as October 1 sees the biggest change in consumer law in a very long time. This is due to a new law called the Consumer Rights Act, which replaces most of the current consumer laws.

The good news is that the new law is designed to make consumer law easier to understand. The new law will apply to all purchases made after October 1, 2015. Here is the key information you need to know when Christmas shopping: SHOPPING ONLINE: 1 Delivery dates MAKE sure you tell the retailer that the goods you are buying are for a Christmas present and you therefore need the delivery before a certain date. The Retail Ombudsman received lots of complaints this year due to retailers failing to deliver on time for Christmas. Under the |Pay by for more new law retailers must deliver within 30 days unless otherwise agreed.

2 Check the T&Cs SOME online retailers say that the price of your order will be fixed the day the goods are dispatched to you. So, if you buy goods that are on offer you need to make sure that they will still be on offer when they are sent to you in situations where you have ordered in 'advance'.

3 Returning goods WHEN you shop online or you purchase goods from a retailer from anywhere except their premises (such as at an exhibition), you have an automatic right to return the goods, within 14 days after you receive them. This is the current law and remains the case after October 1. However, you have no right to return CDs or DVDs or software if you have broken the seal/ packaging. You also cannot return anything perishable such as food or flowers and nor can you return personalised items.

4 Who pays for the postage when returning goods? YOU will have to pay to return the goods if you simply change your mind about them. However, the retailer must have made this clear to you within their terms and conditions. If they do not, they have to pay.

When you return goods that are faulty it is the retailer's responsibility to pay for the delivery costs.

5 Faulty goods YOU always have the right to return faulty goods and the 14-day limit does not apply in this case. Under the current law (section 14 Sale of Goods Act or for services Sale of Goods and Services Act) goods must be: - Of satisfactory quality; - Fit for purpose, and - As described.

If the goods you purchase do not satisfy all of the above, you can return them and demand a refund or exchange. These three requirements remain under the new law but instead are known as sections 9, 10 and 11 of the Consumer Rights Act. …

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