Newspaper article Evening Gazette (Middlesbrough, England)

Beware the Risks of Buying Your Wedding Dress Online

Newspaper article Evening Gazette (Middlesbrough, England)

Beware the Risks of Buying Your Wedding Dress Online

Article excerpt

Byline: Dean Dunham

IRECEIVED an email from a reader called Carol this week about her nightmare wedding dress.

She was advised by friends to look online for a dress as it would potentially save her a great deal of money.

One of her friends told her to be careful with where she buys the dress from and specifically warned her about horror stories she had heard about dresses made in the likes of China.

Carol searched the net and found a dress that looked ideal. She contacted the website and asked some key questions, including where the dress was made, if they can alter it to her size and is it made of good quality materials.

They confirmed that the dress was handmade in the UK and that it could therefore be altered to any size and indeed that it was made of good quality materials.

The dress arrived around six weeks later and this is where Carol's nightmare began.

She tried the dress on and while the fit was okay, it was apparent straight away that the quality was really poor.

The material felt 'crispy' and therefore the dress did not hang right. You could also see the stitching.

Carol showed this to her motherin-law, a retired seamstress and she immediately told her "that was made in China".

Carol contacted the trader to complain and to ask about where the dress was made. They told her it was made in the UK and that the quality reflected the low price she paid for the dress.

She demanded a refund but they point blank refused. Carol's mother-in-law then took a closer look at the dress and found a label on the inside.

While it did not display any names or words, it did display a logo. Carol then scanned this and used it as a Google search which produced an immediate result - the logo was linked to a company called Xiamen Wedding Dresses and guess what - they are based in China!

Carol took this information back to the trader who swiftly changed their story.

They now said it was originally made in China but as it was altered in the UK they could now describe it as made in the UK. …

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