Newspaper article The Evening Standard (London, England)

Good Rail Performance Needs to Be Permanent

Newspaper article The Evening Standard (London, England)

Good Rail Performance Needs to Be Permanent

Article excerpt

TODAY's warning by Sir Peter Hendy, the chairman of Network Rail, that his senior managers will have their bonuses cut if last year's Christmas travel chaos on the railways is repeated over the coming days is a rightful acknowledgement that when service standards drop, then so should pay.

Sir Peter, the former boss of Transport for London, adds that "it can't be right" that performance-related pay does not mean what it says or that it should simply amount to a "carrier bag full of notes" handed over regardless of whether or not the rail network runs as it should. That too is correct, although it is a principle that some will feel has too often been overlooked at the top of both the public and private sectors.

The context for his remarks, in an interview for this newspaper, is of course the suffering inflicted last Christmas on tens of thousands of passengers when repair work at King's Cross overran, leaving passengers stranded or delayed and creating dangerous overcrowding at Finsbury Park station while it was unsuitably used as an alternative terminus. …

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