Newspaper article Evening Gazette (Middlesbrough, England)

What You Need to Know When Returning Unwanted Presents

Newspaper article Evening Gazette (Middlesbrough, England)

What You Need to Know When Returning Unwanted Presents

Article excerpt

Byline: Dean Dunham

WE ALL receive Christmas presents we either don't want or perhaps just don't need. If you've received a gift you'd rather return here's what you need to know: NON-FAULTY GOODS RETAILERS have no legal obligation to exchange goods or provide a refund unless they are faulty.

However, many retailers relax this rule when it comes to gifts.

If you are looking to exchange a gift because its not to your liking or taste ask the retailer, from whom it was purchased, what their refund policy is in relation to Christmas presents. You may be able to find their policy online.

There is however an exception to this, which is where the bearer of the gift purchased it online - which is highly likely given how popular online shopping now is.

If they did there will be a small window of opportunity for the gift to be returned but only if the goods were delivered to the bearer of the gift less than 14 days prior to the date you want to return it.

This is because the Consumer Contracts Regulations say that goods purchased online can be returned, no questions asked, within 14 days of delivery.

RECEIPT ORDINARILY you need to produce a proof of purchase when returning goods. However, with a Christmas present obviously someone else would have made the purchase.

You will therefore need to ask the retailer what their returns policy is in relation to Christmas gifts.

In this respect some retailers relax their strict proof of purchase rules in relation to goods purchased as a gift.

Alternatively, most retailers provide gift receipts where goods are purchased as a gift so it's worth asking the bearer of the gift if they have one of these.

PACKAGING MOST retailers will only provide an exchange or refund if you return the goods in their original undamaged packaging.

You therefore need to be careful when unwrapping and opening presents.

If you have damaged the packaging it's still worth asking the retailer if you can return the goods and some are very generous in this regard.

Many been found ITEMS YOU CANNOT RETURN THE following goods are difficult to return: ? …

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