Newspaper article Evening Gazette (Middlesbrough, England)

Faulty Dryers: Everything You Need to Know, and What to Do

Newspaper article Evening Gazette (Middlesbrough, England)

Faulty Dryers: Everything You Need to Know, and What to Do

Article excerpt

Byline: Dean Dunham

IN THE wake of all the headlines about faulty tumble dryers and the wide reports of house fires caused by these appliances, the Retail Ombudsman received a huge influx of complaints and requests for advice.

Here are the key points you need to know: 1 WHICH MACHINES ARE AFFECTED? WHIRLPOOL announced last November that three of its brands, Hotpoint, Indesit and Creda have potential faults and need repairing.

The machines in question were sold between April 2004 and September 2015.

2 WHAT ARE THE PROBLEMS? IT APPEARS the main problem involves filters that can end up touching the heating element and as a consequence catch fire.

3 I OWN AN AFFECTED MACHINE WHAT SHOULD I DO? YOUR machine will have a serial number. Armed with this go to the website for your brand (below) and insert the serial number. This will tell you if your machine has a potential fault.

| https://safety.hotpoint.eu/ | https://safety.indesit.eu/ Alternatively, look for a green dot sticker inside the dryer - either on the door, the rim or the back panel. If you find a green dot your machine is not one of those affected by the safety alert.

However, If you cannot find a green dot, call 0800 151 0905 and register for the product to be serviced and modified.

LONG DO I HAVE TO WAIT? 4hoW I'VE heard reports of emails being sent to consumers by Whirlpool telling them that they will have to wait up to eight weeks before they will receive a date and time for an engineer

to inspect their appliance.

In the meantime the advice they are giving is to clean the filter regularly and not to operate the machine unattended - such as during the night.

TIME FOR CHANGE ONE of the problems with product recalls (or safety notices) is that the UK has never had a central register where appliance owners can register their details and then receive alerts. This means that unless you have registered your warranty with the manufacturer they will not know of your existence so will not contact you. …

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