Newspaper article Evening Gazette (Middlesbrough, England)

Forging a Clear Vision for Growth; Outstanding Customer Focus Nets a Major Award for Teesside University

Newspaper article Evening Gazette (Middlesbrough, England)

Forging a Clear Vision for Growth; Outstanding Customer Focus Nets a Major Award for Teesside University

Article excerpt

When universities and businesses work well together, they create some great added-value relationships. For Teesside University, where working with commercial organisations is central to our teaching, research and enterprise agendas, these relationships bring mutual benefit, from increasing business competitiveness through research and development, innovation or professional workforce development, to keeping academics up to date with industry developments and priorities.

The Forge - Teesside University's front door for business - provides a single point of access to a wide range of services that include research and innovation, consultancy, knowledge exchange, start-up incubation and mentoring, and graduate placement. Our clients range from micro-companies to multinational businesses and major public sector organisations. Our exciting vision for The Forge will see it significantly reinforcing the University's role as an engine of innovation and a catalyst for business growth, strategic partnerships and regional and national prosperity. To find out more, call 01642 384068 or visit tees.ac.uk/ theforge TEESSIDE University's commitment to a dynamic, customer-focused service for business has been recognised with a prestigious award.

The University's business hub, The Forge, has been awarded the nationally recognised Putting the Customer First accreditation - one of only a handful of universities in the country to achieve this standard.

Dozens of University staff were interviewed as part of a rigorous assessment process which looked at how the University meets client needs through relationship building, market awareness and people development.

Teesside has continuously met the Customer First standard since 2010, with reassessment every two years. Each time it is reaccredited, the University must demonstrate how it has continued to improve its services.

Last year, the University unveiled The Forge, its new identity for Teesside's business products and services.

The front door for hundreds of businesses, ranging from start-ups and SMEs to bluechip multinationals, The Forge provides a single point of contact which means companies can readily get to the expertise and support they need. …

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