Newspaper article The Observer (Gladstone, Australia)

RockSalt Owner Says Service Has Lifted

Newspaper article The Observer (Gladstone, Australia)

RockSalt Owner Says Service Has Lifted

Article excerpt

WHILE most businesses in Gladstone reported a downturn in business, higher costs and oversupply following the recent boom, things are a little different at RockSalt.

Owner Jason Faint said the biggest impact for his business during the boom was staff retention.

"You didn't actually make any more money because you were spending more time training because you weren't holding onto your staff... they were leaving to go to other jobs," he told The Observer.

"They were using hospitality as a gateway job until they found their ideal job, which just made it quite difficult for us and made our level of service lower than what it is at the moment."

Mr Faint's comments come after the release of the Boom, Bust or Reset survey conducted by the Gladstone Chamber of Commerce and Industry Inc.

The survey was completed by 253 businesses in the region and showed 87% of respondents struggled with a downturn in business following the boom.

Recognising the tough climate, Mr Faint said the changes had led to a lifting in the quality of service in Gladstone. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.