Newspaper article The Journal (Newcastle, England)

Hundreds of Jobs in Prospect with Call Centre Firm

Newspaper article The Journal (Newcastle, England)

Hundreds of Jobs in Prospect with Call Centre Firm

Article excerpt


AROUND 1,200 jobs are to be created in one of the region's largest ever inward investments - with support likely to come from The Journal's Let's Grow fund.

Hull-based call centre firm ResQ is to open a centre at Spectrum Business Park in Seaham, County Durham, which will 'reshore' jobs back to the UK and service new and existing customer growth and new business wins.

The firm worked with Business Durham, the economic development company for County Durham, to identify suitable premises, and is being considered for a grant from Let's Grow, which distributes funds from the Govern-m e n t 's Regional Growth Fund and is run by The Journal in association with BE Group and accountants UNW.

ResQ employs 670 people at its Hull site, offering companies inbound and outbound customer services.

ResQ chief executive Nic Marshall said: "Spectrum Business Park and County Durham as a whole offered us the quality of premises we needed for this key expansion of our business, with access to a high-quality workforce, which was critical in our decision-making process.

"We are delighted to be expanding our operations into the North East. Our growth means that County Durham will benefit economically as we create hundreds of jobs in Seaham over the next three years.

"Our growth is being driven by our customers who are growing with us and also the reshoring of contracts which are currently being undertaken overseas with new customers in the digital, energy, retail and insurance sectors."

ResQ plans to create 1,200 posts over the next three years - in client relations, IT, HR, training specialists and support staff.

The first 60 employees have started work at Seaham.

Coun Neil Foster, Durham County Council cabinet member responsible for regeneration and economic development, said: "ResQ's expansion into Spectrum Business Park is fantastic news for the local economy and one of the biggest inward investments County Durham has ever seen. …

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