Newspaper article The Journal (Newcastle, England)

2,000 Call Centre Jobs Is a Ringing Endorsement

Newspaper article The Journal (Newcastle, England)

2,000 Call Centre Jobs Is a Ringing Endorsement

Article excerpt

Byline: SERVICE SECTOR COREENA FORD coreena.ford@ncjmedia.co.uk

THE number of jobs created in the North East call centre sector this year has topped 2,000 after outsourcing group Parseq opened a second site and began recruiting for 450 posts.

The company first expanded into the North East two years ago, when it acquired 2Touch and moved into two bases - the former Nike HQ at Doxford International Business Park, and a specialist fulfilment team at Seaham Business Park.

Now, following a number of new deals, Parseq has announced further investment in its Wearside operation by taking on a building formerly used by car component makers Calsonic Kansei.

The deal marks the ninth major call centre deal in the region this year, involving a raft of UK and overseas firms opening up or expanding existing contact centres in the region. At least 2,200 jobs have been created.

The new 36,000 sqft call centre - a 900-seat centre - will sit alongside Parseq's existing operation in Sunderland, which employs more than 1,300 people.

The investment by the firm, which provide business services to a prestigious client base of blue-chip brands, including EDF Energy and SunLife, will create 450 new roles and secure Parseq's position as one of Sunderland's largest investors and employers.

Managing director of contact centres at Parseq, Graham Stein said: "Since March of this year we've created 200 new roles and we plan to increase this by a further 450, with recruitment starting immediately and into 2017.

"Sunderland has a rich employment and business network and it's this, combined with our unique approach to working with businesses to provide outsourced services, which is enabling us to reap rewards and reinvest in the city.

"All of our UK operations are performing exceptionally well which means we're not only expanding and recruiting here in Sunderland, but on a national scale too."

Boldon's EC Outsourcing created 100 sales and retentions jobs in the same week in September as Newcastle's Allay announced 80 new jobs at its contact centre in Newcastle, while call centre jobs have also been created this year at First Contact Group in Newburn, at Sunderland's Fusion and by EE at North Tyneside and Darlington. …

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