Newspaper article Evening Chronicle (Newcastle, England)

Many Happy Returns; YOU'VE UNWRAPPED YOUR PRESENTS... AND NOW YOU WANT TO SEND THEM BACK! BUT WHAT ARE YOUR RIGHTS WHEN IT COMES TO UNWANTED GIFTS? NISHA MAL HAS THE LOWDOWN

Newspaper article Evening Chronicle (Newcastle, England)

Many Happy Returns; YOU'VE UNWRAPPED YOUR PRESENTS... AND NOW YOU WANT TO SEND THEM BACK! BUT WHAT ARE YOUR RIGHTS WHEN IT COMES TO UNWANTED GIFTS? NISHA MAL HAS THE LOWDOWN

Article excerpt

WE ALL get presents we don't want, don't need or don't like, but returning them can be tricky. If you've received a gift you really don't want to keep, here is what you need to know before heading to the store or online.

GOODWILL RETURNS IT MIGHT come as a surprise to know that high street stores aren't obliged to accept returns unless an item is faulty, unfit for purpose or isn't as it is described, according to consumer rights champion Which?.

But the good news is most retailers have a 'goodwill' returns policy which means they will offer an exchange, refund or credit notes.

RETURNing a gift in store IF YOU were given the item as a gift and want to return it you'll need a receipt as proof of purchase in order to get a replacement or refund.

If you have been given a gift receipt you can use this. If you weren't given one you'll need to ask for the receipt, however awkward that might be.

online. returns IF THE gift was bought online, over the phone, or by mail order you may need to ask the person who bought it for you to return it. This is because you need to know the date the gift was ordered/delivered by the buyer.

Under the Consumer Contracts Regulations your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive the goods.

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is sooner.

ITEMS YOU CAN'T RETURN THERE are some returns exceptions worth knowing about, including: | DVDs, music and computer software: Many retailers refuse returns if the seal or packaging has been broken.

| Perishable items: You won't usually be able to return an item if it's perishable. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.