Newspaper article The Queensland Times (Ipswich, Australia)

Business Owners Suffering in Telstra Outages across City; Almost Two Weeks since Services Cut

Newspaper article The Queensland Times (Ipswich, Australia)

Business Owners Suffering in Telstra Outages across City; Almost Two Weeks since Services Cut

Article excerpt

Byline: Helen Spelitis helen.spelitis@qt.com.au

BUSINESS owners are watching on powerlessly while they lose customers every day, waiting for Telstra to fix a fault that knocked out phones and the internet two weeks ago.

Almost every business on Turley St is affected and among hundreds of residents facing similar issues in Brassall, West Ipswich and Eastern Heights.

Telstra says apart from the wild weather damaging infrastructure at Brassall, a main cable connecting services at West Ipswich and Eastern Heights has been damaged in an unrelated incident.

The communications giant didn't confirm how many customers were affected and said it's working as fast as possible to resolve the issues, including repairing the cable damaged by a third party.

Those works are expected to be finished tomorrow night.

Business owners are furious, frustrated and confused with each told a different reason for the outage.

For a 24-hour towing company, flooding rain and wild weather is usually a busy period.

But on the Thursday and Friday in late March when Ipswich was hammered with rain, the phones were dead quiet at Turley Car and Truck, manager Aliesha Hartley said.

"Our tow truck drivers just stopped when they saw people on the side of the road and asked if they needed help; that's how we got our business that day," Aliesha said.

"We are losing business because we're missing calls. If we don't answer people just call someone else.

"The amount of people who have walked in and asked what's going on - because they've been trying to call for three days.

"If we could fix this, we would, but we can't do anything about it.

"It's incredibly stressful and frustrating."

The company has even been verbally reprimanded from other business for failing to pay invoices it has not received yet because of the internet outage.

Business owner Tony Auer from Total Hydraulic - who employs six people - is worried the prolonged outage will damage the relationship with his biggest client, a major mining company. …

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