Newspaper article The Florida Times Union

Bell Attendant Provides Award-Winning Customer Service at the Hyatt Regency

Newspaper article The Florida Times Union

Bell Attendant Provides Award-Winning Customer Service at the Hyatt Regency

Article excerpt

Byline: Cindy Holifield

Bobby Ross is a perfect example of excellent customer service - and he has the award to prove it.

Ross was recognized as the recipient of the President's Award at the North Florida Hotel and Lodging Association's ROSE Awards (Recognition of Service Excellence).

Ross is the hotel's bell attendant and his customer service is the first thing guests see and what they remember going out the door. According to Google.com, their role is to open the front door, carry luggage, park cars, call cabs, give directions, transport guests and respond to guests' needs whenever required.

"This honor is truly a recognition of the exceptional way that Bobby treats our guests and his colleagues," said Gino Caliendo, general manager of Hyatt Regency Jacksonville. "His kind demeanor coupled with his friendly approach to everyone he encounters, including at work and in his personal life, made him the ideal candidate to nominate."

Potential award winners are nominated by co-workers and he won out of 120 nominations because of his character and passion for his career, according to the committee. He has been nominated in the past, but this is his first time winning the award.

Ross has dedicated himself to hospitality for the 11 years he has been at the Hyatt.

"My colleagues ... support and encouragement over the years, and this peer nomination, means the world to me," Ross said. "I am thankful to be in the good company of my colleagues while doing what I love: Serving our guests."

The ROSE Awards were created to highlight leaders in the hotel industry customer service experience.

Here's more good news:

- University of North Florida students danced their way to a large donation for Wolfson Children's Hospital and the pediatric programs at UF Health Jacksonville. Students were on their feet for 12 hours and nine minutes, the typical shift of dedicated hospital staff, with the nine minutes paying tribute to the event's nine years in the community. …

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