Newspaper article The Journal (Newcastle, England)

Drivers Left Me Stranded Because of My Disability

Newspaper article The Journal (Newcastle, England)

Drivers Left Me Stranded Because of My Disability

Article excerpt

Byline: Michael Muncaster Reporter

ATEENAGER with a rare genetic disease claims she was left stranded after two different bus drivers refused to let her board in her wheelchair.

Chloe Robson, who suffers from severe dizziness and fatigue, says two Arriva drivers refused to put down the ramp for her on two separate occasions.

They then drove off, leaving her stranded miles from home, she claims.

Now Miss Robson, 18, has called for better treatment of disabled passengers from public transport staff.

She said: "I've had bus drivers not wanting to put ramps out for me because they are scared of scratching the bottom of the bus, which

seems to take priority over me.

"It is not acceptable and makes me really apprehensive about using public transport."

Miss Robson says she was told by the driver of the X15 service from Morpeth to Newcastle that she could not board the bus.

Two weeks later the driver of the X22 service from Newcastle to Guide Post also refused to put down the ramp for her, she says.

Nick Knox, Arriva's area managing director, said: "We take all customer complaints extremely seriously, especially ones which concern vulnerable passengers.

"As you would expect given the seriousness of these complaints, we have today launched an urgent investigation into this matter.

"At this early stage, it would not be appropriate for us to comment further on the specific complaint but we can assure members of the public that will take all necessary steps to address any issues that arise from our investigation".

Miss Robson suffers from hypermobility Ehlers-Danlos syndrome - a debilitating condition that causes severe dizziness, fatigue and loose joints which affects around one in 5,000 people.

Miss Robson, of Guide Post, claims she has also faced problems when boarding trains at Morpeth Railway Station, which is run by Northern Rail. …

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