Newspaper article Evening Chronicle (Newcastle, England)

Flight Furore. Dealing with Ryanair's Nightmare

Newspaper article Evening Chronicle (Newcastle, England)

Flight Furore. Dealing with Ryanair's Nightmare

Article excerpt

Byline: JAMES WALKER CONSUMER RIGHTS CHAMPION

I'VE RECEIVED many enquiries from concerned Resolver users about Ryanair and flight cancellations. While it's a nightmare when holiday plans are ruined, the fact Ryanair has admitted the error means you should be compensated without the usual battles.

AM I AFFECTED? ON its website, Ryanair has a list of flights due to be cancelled. You should also be emailed if you're affected.

The rules say that if you were notified with 14 days or less notice (from that email) you may be entitled to compensation for the late notice, as well as a refund or alternative flight. There's a whole sliding scale for compensation so check out Resolver's online guide.

MY FLIGHT HAS BEEN CANCELLED, WHAT ARE MY RIGHTS? IF your flight is cancelled, there are two options: | A full refund. This can be for both legs of the trip (if you've booked a return trip).

| An alternative flight. This must be at the 'earliest opportunity' (or you can defer to a later date if you prefer).

'Earliest opportunity' is open to interpretation and has not, as yet, been properly tested and defined in court.

CAN I REBOOK WITH A RIVAL? MANY travellers have been told they must wait several days before being found an alternative Ryanair flight - which is unrealistic if you're on a short break or stranded abroad.

The Civil Aviation Authority says airlines must book you on a rival airline "where there is a significant difference in the time your reroute can be offered on the airline's own services".

Again, 'significant difference' isn't defined. As an example, EASYJET don't allow a switch if they can get you to your destination within two days.

A busy time for customer complaints So if you're not being rebooked within a few days, the rules suggest you have grounds to rebook with a rival and claim compensation. …

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