Newspaper article The Journal (Newcastle, England)

Privilege to Lead Pacifica Team

Newspaper article The Journal (Newcastle, England)

Privilege to Lead Pacifica Team

Article excerpt

WINNER Kevin Brown owner & group managing director, Pacifica Group KEVIN Brown launched his company with a team of four in 2003 and, inspiring throughout, he has grown it into one of the UK's largest providers of home appliance, gas heating, inspection, and repair and replacement services.

Growing demands for these services - from local authorities, private landlords and house builders - prompted a move from Chester-le-Street to Rainton Gate, where Pacifica recently won a five-year deal with energy supplier Npower for boiler installations and loft and cavity wall insulation work across the country.

Most of its business now lies in major UK cities but big international names are customers too. While all this accounts for around 95% of business, Pacifica also has a growing market in repairing for domestic customers through its 0800 repair service.

It is believed its white goods apprenticeship programme was a first in the country. Experienced engineers are upskilled at the same academy too.

Kevin said: "We've gone from having four people at the start to over 450 and I think the business wouldn't be where it is without the support of some fantastic colleagues.

"It's not just about me - I'm the one who leads the organisation but without the people doing a good job and putting the business first, we'll never be a success, so it's down to them.

"I'm lucky and privileged to lead them but they're the ones who do all the hard work, they're the ones who make the clients happy."

FINALISTS Susan Bell, chief executive officer, Waterstons Susan Bell, an ex-high flying banker, now impressively drives Waterstons' highly regarded business and IT consultancy. A former analyst and programmer who rose to executive director at the Swiss investment bank UBS, Susan returned to her native North East to join the firm in 2011, firstly as head of business technology consulting, then as operations director and on to chief executive. …

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