Newspaper article The Morning Bulletin (Rockhampton, Australia)

The Voices of Hope for People in Crisis

Newspaper article The Morning Bulletin (Rockhampton, Australia)

The Voices of Hope for People in Crisis

Article excerpt

IT'S not a job which can be taken lightly.

But a handful of dedicated volunteers like Joanne Adrelius are on the other end of the line to help people through their darkest hours.

Ms Adrelius is the Rockhampton Lifeline Service Program Leader and has been volunteering with the organisation since 2009.

"Volunteering is about helping people and also doing something for yourself, making yourself feel good about helping someone," she said.

"We help people in their immediate needs."

Answering calls comes with a heavy responsibility.

"It is fairly specific training to be a crisis support volunteer, quite a heavy screening process in recruiting, it is a skilled role and a large commitment," Ms Adrelius said.

"It is accredited training; the volunteers actually receive a qualification, a statement of attainment."

Calls can range through a number of issues from someone who may be severely depressed to someone is aggravated.

"Thoughts of suicides, domestic and family violence, relationships, loneliness, grief and loss, financial issues," Ms Adrelius said. …

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