Newspaper article Sunshine Coast Daily (Maroochydore, Australia)

Where's the Respect for Older Citizens?

Newspaper article Sunshine Coast Daily (Maroochydore, Australia)

Where's the Respect for Older Citizens?

Article excerpt

ONE of our greatest shames as a nation is the way we treat our elderly.

I was sitting a bus stop not long ago and three elderly ladies were on a bench behind me, talking about the customer service they had received at a popular shopping centre.

"The shop assistant just ignored me, as if I wasn't there," said the one.

"I know," commented the other. "I walked in a shop with my daughter to ask for advice and instead of answering me, they answered my daughter."

It is all too common a cry amongst mature-aged people, how the younger generation treats them, as if they are not even there.

As if they're stupid and don't have feelings purely because they have wrinkles on their face.

This problem is made all the more apparent with the advent of the internet and the difficulties some have in working it out.

Their calls for help on a customer service line are treated with disdain and impatience.

I know this firsthand - I've watched it happen to my mum countless times. …

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