Newspaper article Evening Gazette (Middlesbrough, England)

From PPI to Flight Delays - Your Top 10 Complaints Revealed

Newspaper article Evening Gazette (Middlesbrough, England)

From PPI to Flight Delays - Your Top 10 Complaints Revealed

Article excerpt


SINCE I started writing this column, I've been blown away by some of the things you've told me about. So I want to say a huge thank you to you all.

Some of your comments have made me laugh out loud - keep the comedy stories coming. Others have involved problems so awful that we've swung in to action to get them sorted urgently. Most importantly, you've told me about countless situations, issues and practices that need to change, that I've been able to publicise as a result.

I sometimes think there's a real impression that people who make complaints are pushy or demanding and that making a fuss isn't very 'British'.

300 about flight Well, standing up for yourself when you've been treated badly isn't 'making a fuss' in my book. In fact, two million of you have had a complaint sorted through Resolver in just three years - which tells me that as a nation, we're learning not to be afraid of saying when businesses get things wrong.

Of course, in an ideal world, we wouldn't need to make complaints. In fact, one of the reasons I choose certain subjects to write about is to help you avoid situations where I know things sometimes go wrong, or to help you avoid dodgy deals or products.

Knowing your rights is really empowering - and I've learned loads over the years researching this column and writing our guides on Resolver!

So what are the top 10 most complained about products or services at Resolver. Well, to no-one's surprise, PPI leads the table with just shy of 800,000 complaints (most within the last year). We've been working with businesses to help them identify policies that customers have lost, so they can address complaints more effectively.

If you're not sure if you've got PPI check out our free tool

Next up are flight delays (300,000) and packaged bank accounts (200,000). …

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