Newspaper article The Journal (Newcastle, England)

Store Card Payments Are Axed by Fenwick

Newspaper article The Journal (Newcastle, England)

Store Card Payments Are Axed by Fenwick

Article excerpt


DEPARTMENT store Fenwick is scrapping its store card following a "steady decline" in the number of its users.

The retailer's in-house credit card can currently be used to pay for items in all Fenwick and Bentalls department stores, including the Newcastle city centre Fenwick branch.

Customers are being informed their cards will no longer be accepted after August 31.

The credit card itself will remain open and customers have been told they will not need to repay any outstanding balance immediately.

The letter, signed by Fenwick chief executive Robbie Feather, said: "I am writing to inform you that we have decided to cease the Fenwick Store Card. As we move forward, its operation is unfortunately no longer viable for the business. I do hope that this change will not inconvenience you; going forward you will be able to continue making your purchases using cash or credit card.

"We understand that this may be disappointing and want to make sure that settling you account is as simple as possible; therefore, we are not making any changes to the way you normally pay your balance due. You can continue to pay your balance in the usual way and you do not need to settle you account in a shorter period of time."

The announcement comes amid a period of transformation at the department store chain, which launched a major business review earlier this year. Mr Feather announced a threepronged strategy to future-proof the business amid testing times for the retail trade, which will result in further development of its department stores as well as the long-awaited launch of an online presence.

The strategy includes a review of the firm's operations, which will centralise many functions across the business and result in job losses, although it is not known how many. …

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