Newspaper article The Florida Times Union

Company Responds to Reader Complaint with Full Refund, Gift

Newspaper article The Florida Times Union

Company Responds to Reader Complaint with Full Refund, Gift

Article excerpt

Dear Call Box: In Parade magazine on April 4, there was an advertisement for a butterfly bush for $3.99 plus shipping. I ordered it on April 6 from the Michigan Bulb Co. I haven't received anything. Enclosed is my canceled check showing that I did send for the bush. If you can help, thanks. -- M.K.

Dear M.K. Your bushes were shipped to an incorrect address on April 22, said a representative of Michigan Bulb Co. Your address on "W. 11th St." was misread as "Will St." A full refund of $5.89 is on the way to you because the butterfly bushes are sold out.

In addition to the refund, the company already has mailed you a gift certificate valued at $15 toward another purchase. You should have received it last week.

"We appreciate your bringing this matter to our attention and the opportunity to demonstrate our concern for our customers," said Gary D. Simmons, customer relations director, in a letter to Call Box.

For more information about the company, write: Michigan Bulb Co. …

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