Newspaper article The Florida Times Union

Hot Line Helps Calm Y2K Worries

Newspaper article The Florida Times Union

Hot Line Helps Calm Y2K Worries

Article excerpt

CUMBERLAND, Md. -- Here's a year 2000 puzzler: Why not use old milk jugs and soda pop bottles to store emergency water supplies?

The answer -- they're not sterile -- is as plain to Joseph Snyder as the nose on a worry wart's face.

He's a Y2K know-it-all, trained to answer questions about the so-called Millennium Bug posed by callers to the government's toll-free hot line to the Federal Information Center.

The center, housed in a twostory brick building in the Appalachian foothills, has added 60 lines just for Y2K queries. The special number, 1-888-USA-4-Y2K, logged 134,439 calls from Jan. 7, when it was announced, to June 30, according to Biospherics Inc., the contractor that runs the center.

"People want reassurance, really, about what's going to happen," Snyder says.

And what is going to happen? Not much, according to those taking the Y2K calls.

"We see no reason for anyone to panic," center manager Stephen A. Smith says. …

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