Newspaper article The Queensland Times (Ipswich, Australia)

It's Time to Pick Up Your Game Telco

Newspaper article The Queensland Times (Ipswich, Australia)

It's Time to Pick Up Your Game Telco

Article excerpt

I DON'T like to use this space to complain about my personal woes but when it comes to Telstra, I know I am not the only one suffering so perhaps you can relate.

Sure my disgraceful experience doesn't compare to lost business revenue because of recent outages, but I think my mental health has taken a hit.

All I want to do is to give Telstra an exorbitant amount of money each month for home internet.

First there was a mix up with my address. Once I raised this the modem arrived and a technician turned up.

While the technician's work was done as promised, there was still no net. Due to the incorrect address, there were two open accounts causing confusion. After an hour and half on the phone I was told it would take five days.

After three days I got an email saying I'd be connected but it had the wrong address. …

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