Newspaper article The Queensland Times (Ipswich, Australia)

Telco Woes Resonate

Newspaper article The Queensland Times (Ipswich, Australia)

Telco Woes Resonate

Article excerpt

JUDGING by reader response (QT, 08/11), I'm not alone in my Telstra nightmare.

In our last instalment, it had been nearly two weeks and many phone calls and online chats resulting in a promise of having the internet on within 24 hours. That was on Wednesday.

Having not heard from Telstra by Friday, I was again on hold. It took an hour to get through and then when I was, I was told there was an error in the order and a new one would need to be done. Like the previous five times.

I asked for a supervisor. There wasn't one but they could call me back at a specific time. That time came and went and I found myself on hold for another 30 minutes before talking to someone and demanding a supervisor.

I was put through to the sales team so it could create another order. After an hour or so the order was confirmed but there would be no internet until Tuesday. …

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