Newspaper article The Florida Times Union

Outage Bowls 'Em Over

Newspaper article The Florida Times Union

Outage Bowls 'Em Over

Article excerpt

What a time for the cable to go on the fritz.

Football fans scattered across Jacksonville were frustrated

yesterday afternoon after losing service from Continental

Cablevision in the middle of the biggest day of the college

football bowl season.

The cable outage, which began about 4 p.m., affected

subscribers on the Westside and the Northside, said

Continental's District Manager Scott Westerman. He blamed a cut

in a fiber optic cable that carries the cable signal for half of

the cable channels. The outage left about 40,000 of the

company's 250,000 subscribers without cable until 10 p.m.,

Westerman said.

The outage was a bitter disappointment for thousands of

Continental customers.

Norman and Darla Rydwell were watching the Rose Bowl yesterday

afternoon when they lost about half of their cable channels.

Soon after, the Rydwells couldn't get reception on any of the

stations. Norman Rydwell unhooked the cable and attached an

antenna to the television.

"I can barely get the Rose Bowl in here, and it's made me very

unhappy," Norman Rydwell said.

He was more upset at the thought of not being able to see Penn

State take on Texas in the Fiesta Bowl. Even with an antennae,

the couple was not able to get clear reception on WJXT Channel

4, the local channel airing the Fiesta Bowl.

Customers also complained that it was impossible to get through

to Continental on thephone.

John and Diane Peterson were watching Tennessee run away with

the Citrus Bowl about 3:45 p.m. when their television screen

suddenly became a blanket of snow. The Avondale couple had been

preparing for a day of football.

"I think they [Continental] need to get their act together,"

John Peterson said shortly before 7 p.m. as he watched a John

Wayne movie on one of the few functioning channels. …

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