Newspaper article The Morning Bulletin (Rockhampton, Australia)

The Worth of a Warranty; Dispelling the Myths about Desktops and Laptops

Newspaper article The Morning Bulletin (Rockhampton, Australia)

The Worth of a Warranty; Dispelling the Myths about Desktops and Laptops

Article excerpt

Byte Me

Bruce Kerr

TODAY we progress our Byte Me Mini Series on the A-Z of computer purchase and look at the worth of a warranty as it applies to a desktop or laptop PC. There are huge variations in the cost and relative worth of warranties in our profession so let's start to dispel some of the myths.

A typical PC purchased through a chain store will have 12 months manufacturer's warranty, but what does this actually cover? It will only cover a physical manufacturing defect -- like a dead pixel in the screen or a faulty keyboard or a failing hard drive. It will not cover fixing a Windows corruption or a Virus or Malware that has been downloaded. It will also not cover physical damage or liquid ingress.

Keep in mind that to effect this repair the end user is required to return the product to the place of purchase or worse -- the end user is often responsible for the postage and handling to send it back to the manufacturer at a Brisbane or Sydney address. This send away and wait process will normally take 2-8 weeks and will also often see any user data wiped or erased from the device.

Why does it not cover a Windows corruption -- shouldn't Microsoft cover that? No, Microsoft does billions of dollars of software programming and development and includes a disclaimer on their end user licence agreement EULA to the effects that 'you are installing and using their software at your own peril'. If their software was badly flawed, then several billion people worldwide would all be affected.

Why does a warranty not cover viruses or malware? These are problems which are related to the use of the PC and are a customer induced problem, regardless of the customers' possible best efforts to avoid these circumstances. A parallel could be drawn to getting a dose of water in your car's fuel system from a servo that has leaking underground tanks. …

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