Newspaper article The Evening Standard (London, England)

Diary of an Estate Agent; A Stroppy Client Gets the Week off to a Bad Start, but There's Fun to Be Had Showing Other Agents Round Lillie's Pad

Newspaper article The Evening Standard (London, England)

Diary of an Estate Agent; A Stroppy Client Gets the Week off to a Bad Start, but There's Fun to Be Had Showing Other Agents Round Lillie's Pad

Article excerpt

Monday

We have been involved in the sale of a large property in Belgravia and today a European buyer came to view the building with an agent who is advising him.

As soon as I saw the man, I knew that he would be a difficult customer; after arrogantly sweeping past me, he gave the main reception rooms a cursory glance, turned on his heel and walked out, complaining imperiously that the place was too small. Fortunately, it's not that often that I meet clients who are this rude: most are very polite.

The agent called me later in the day, apologised for the incident and said that after his client had looked at several other properties during the day which didn't suit his needs, he wondered whether he could possibly return this evening to take a proper look at the building. I gritted my teeth and agreed to show it once again - and this time round the man was a much humbler creature. He still didn't want to buy it though, this time claiming that the property was "too big". Did I miss something?

Tuesday

Had a frustrating time trying to show a retired couple a penthouse in Cadogan Square. As the owner is away on holiday, she told us she would arrange for the housekeeper to let us in, but when we got to the flat there was no sign of anyone. The potential purchasers had travelled up from Somerset and were, understandably, rather cross.

Just as we were about to call it a day, we heard the sound of vacuuming and realised a cleaning lady was inside. After a lot of banging on the door, the unsmiling charlady came to the door and refused to let us in. We pleaded and grovelled, and thank goodness she finally agreed to let us in, because the clients fell in love with the place and have promised to return, cleaning lady permitting, for another viewing tomorrow.

When vendors won't hand over their keys to estate agents, gaining access to the property can be tricky and the one thing that potential purchasers can't stand is being delayed on a viewing, or, even worse, not being able to get in at all. …

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