Newspaper article The Evening Standard (London, England)

Full-Service Adverts Misled Rail Passengers

Newspaper article The Evening Standard (London, England)

Full-Service Adverts Misled Rail Passengers

Article excerpt

Byline: MARK BENHAM

ONE of London's main commuter train operators has been censured for wrongly claiming it had a full service after the Hatfield crash.

At the height of the rail crisis, First Great Western ran adverts implying its trains were operating at pre-Hatfield levels.

In reality, journey times were subject to massive delays from speed restrictions. Appalling weather and flooding further extended times on FGW routes into Paddington from Bristol and South Wales. Commuters used to a 55-minute journey between London and Swindon found the trip was lasting 75 minutes.

Complaints against FGW over two "misleading" adverts, which ran in regional newspapers on 21 November, were upheld by the Advertising Standards Authority .

One read: "Full Service has now been resumed." The other said: "We are happy to announce we're now running a full service between London, Bristol and South Wales."

The adverts informed passengers that the usual number of trains were due to run that week. …

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