Newspaper article The Evening Standard (London, England)

[Pound]300m Cost of Patients Who Don't Turn Up for GPs

Newspaper article The Evening Standard (London, England)

[Pound]300m Cost of Patients Who Don't Turn Up for GPs

Article excerpt

Byline: ZOE MORRIS

PATIENTS who fail to turn up for doctor s appointments are wasting a staggering two and half million hours of GP time, it was revealed today.

Almost 17million GP consultations and nearly five and a half million practice nurse appointments are wasted each year by patients who do not attend (known as DNAs).

The Doctor Patient Partnership (DPP), based at the British Medical Association, released the figures today and launched a campaign to raise awareness of the issue.

The cost to the NHS in wasted time is an estimated [pound]300 million a year. The two and a half million hours lost equate to the work of 1,692 fulltime GPs.

Almost 90 per cent of surgeries which took part in the DPP poll believed that a reduction in the number of missed appointments would result in shorter waiting times and more than half expressed frustration about people who did not value the health service and simply "forgot" about their appointments. …

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