Newspaper article The Evening Standard (London, England)

Budget Airlines Show Signs of Strain

Newspaper article The Evening Standard (London, England)

Budget Airlines Show Signs of Strain

Article excerpt

Byline: GEORGE WRIGHT

EASYJET'S troubles reflect wider problems in the budget airline industry,

Most customers of companies such as Ryanair, easyJet and buzz have come to expect delays, wayward baggage and bad service as part and parcel of a bargain holiday flight.

Despite the best efforts of firms involved, delays at their two main airports Luton and Stansted - are also the worst of all UK airports, exacerbated by shortages in air traffic controllers and by increased security checks.

Ryanair's customer service department - consisting of five staff - says only one in 1,000 passengers complains. But with one million passengers a month, that is 1,000 complaints a month.

In a move announced today, however, the Irish firm said it hoped to increase capacity and offer up to five new European routes by relocating its main UK base to Scotland.

The plan to build a pound sterling10 million aircraft maintenance workshop at Glasgow's Prestwick Airport - boosted by a pound sterling2 million grant from regional development agencies - is seen as a snub to the company's home base of Dublin. …

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