Newspaper article THE JOURNAL RECORD

IT Pros in Oklahoma Question Reliability of iPhone

Newspaper article THE JOURNAL RECORD

IT Pros in Oklahoma Question Reliability of iPhone

Article excerpt

With a simple tap of the screen, the iPhone set out to revolutionize the smart-phone market.

Sales figures and reviews of Apple's popular device suggest public reception has been generally positive. But many in the Oklahoma information technology industry are split on its reliability.

Bob Gunn, solution engagement manager for Matrixforce, said they do business with several law and CPA firms. When the iPhone first launched, their clients immediately gravitated toward the glamorous appeal. He said they were soon disappointed when made aware the iPhone wasn't equipped with Microsoft Exchange.

"A lot of executives spent money to get them and were mad at us when they weren't able to do before what they had with their old phone," he said. "They wanted it to synch with their e-mail on the phone and it's extremely difficult to do and very limited."

Matrixforce employees were able to come up with some type of workaround for limited access to e-mail, but it's not nearly as fast as it would be on other phones.

In June, Apple is launching its iPhone 2.0 software that will support Microsoft Exchange ActiveSync. Adding this feature will allow access to corporate e-mail, contacts and calendars, according to apple.com

Gunn said with all the troubles the iPhone can bring, his stance is the current model is that it's not reliable for business purposes.

"It's not very secured and it's difficult for firms like us to work with because it's not Microsoft based," he said. "I think it is more of a toy. But they are obviously working at it to make it more of a toy and tool you can use when you're out of the office."

Harrison Levy, managing director of Grubb & Ellis Levy Beffort in Oklahoma City, said he uses the iPhone for strictly business purposes and is able to access his work e-mail through the phone. He said overall he is pleased with the features on the phone but hopes the upgrade with ActiveSync will improve some of its problems. …

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