Newspaper article THE JOURNAL RECORD

Chad Aduddell Leads OKC-Based Bone & Joint Hospital's Financial Rehabilitation

Newspaper article THE JOURNAL RECORD

Chad Aduddell Leads OKC-Based Bone & Joint Hospital's Financial Rehabilitation

Article excerpt

Chad Aduddell has led an abrupt turnaround in only 16 months as chief executive officer of Bone & Joint Hospital, and overall satisfaction has been the key.

A native of Edmond, Aduddell came to Bone & Joint in March 2007 and reset the SSM Healthcare hospital's priorities.

According to recent survey numbers, the strategy has worked. Physician satisfaction scores have soared from 37 percent in 2006 to 63 percent in 2007 and 96 percent this year.

Employee satisfaction has increased from 44 percent in 2006 to 98 percent this year.

Aduddell spent the first eight years of his career at sister hospital St. Anthony here and spent three years as president and chief operating officer of Christus Spohn Hospital in Corpus Christi, Texas.

Bone & Joint Hospital struggled prior to Aduddell's arrival. The hospital lost 90 percent of its business when the main physician group opened McBride Clinic Orthopedic Hospital in north Oklahoma City a few years ago.

SSM made some changes. Aduddell was moved into his current post and locally based physician group Healthcare Partners Investments bought 49 percent of the surgical hospital.

"We've definitely had some positive momentum and have really been able to create a culture of service here, and that's been reflected in the commitment of our employees and their satisfaction with their jobs," Aduddell said. "We're excited to get the kind of feedback we've had."

The recent satisfaction scores came from Press Ganey, a company that deals with health care facilities through the U.S.

"I've tried to bring a leadership model that's focused on service," Aduddell said. "We enforced from Day One that we were going to be a facility that provided world-class service and world- class care. When you do that, ultimately you get that success."

Aduddell said the changes began within. An internal marketing campaign helped formulate a vision for the facility. …

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