Human resources is such a fun arena, said Jill Hudson, president
and CEO of Total Compliance Connection.
Though fun is likely not the word many human resource managers
would use to describe the challenge of keeping their companies in
compliance with the law and shielded from lawsuits, the staff at
Total Compliance is putting a smile on the faces of business
managers throughout the region.
Total Compliance Connection has found its niche providing human
resource support to clients. Total Compliance's staff serves as
consultants to other companies' human resources departments, or even
to serve as the human resources department for other companies on a
The company began three years ago as The Compliance Co., then
changed its name to TcomplyCo in 2001. In February 2003, when the
company moved from Gaillardia to 3817 Northwest Expressway (the
building that formerly housed Hertz), the name changed to Total
Compliance Connection. Though the initials have always been the
same, the name has changed to reflect the company's expanding
The company now has nine employees who work at the main office,
as well as two employees who office on-site with client companies -
one in Oklahoma City and another in Texas.
Through agreements with a number of clients, Total Compliance
provides consultation for businesses across the country. For
instance, a major insurance company provides access to Total
Compliance's consultation services as a value-added benefit to their
Total Compliance was started by a group of investors, all
business people who kept running into the same problems with human
resources issues, said Hudson, and saw the need for this kind of
company. Total Compliance is able to offer companies the expertise
of a team of professionals for less than it would cost to hire that
many experts full-time, or even to hire a lawyer on a case-by-case
Working with Total Compliance acts as a kind of insurance, said
Hudson. The very day a company receives notice that they are being
charged with violating medical privacy or equal opportunity laws,
they can pick up the phone and get help - before they do anything
that could make the situation worse.
Total Compliance works with a number of strategic partners to
ensure that all of the client's needs are met. For instance, one
partner provides training software, and another provides online
payroll software. Many human resources problems are rooted in
another related problem, such as inadequate payroll procedures,
Hudson said, and the companies are able to refer clients to one
another based on the clients' needs.
Total Compliance tailors its services for each client. Some hold
back because, they say, 'I don't want somebody coming in here
telling me how to run my business,' said Hudson. That's not what
Total Compliance is about, she said. Typically, a consultant will
spend the day with the client on site, learning about the company's
methods, needs and vulnerabilities. We want to take what you have
and enhance it, she said.
Nobody can be an expert in everything, said Hudson, describing
the plight of many human resource managers. Often, a small business
has only enough in the budget to hire one person, or at best a
handful of employees, to handle all human resources issues - from
payroll to benefits to affirmative action and everything in between.
The arena of employment law is very specific, said Hudson. It is
very detailed, and it changes all the time. Having some experience
or a working knowledge of the issues is no substitute for the
services a human resources professional is able to offer. If I tried
to practice tax law, for instance, it would be ridiculous, said
Hudson. I'd probably wind up in jail for malpractice.
Four members of Total Compliance's staff of (including Hudson)
have attained certification as a senior professional in human
resources, and another staff member is certified as a professional
in human resources. …