Newspaper article The Christian Science Monitor

Reporters on the Job

Newspaper article The Christian Science Monitor

Reporters on the Job

Article excerpt

* Can You Hear Me Now? Staff writer Scott Baldauf went to the new farmers call center in India (page 7), but listening in proved more difficult than anyone expected. "I got a reminder of how 21st- century technology can come grinding to a halt because of the poor Indian infrastructure," he says.

"I was sitting next to Sanjeev Phogat, a call center employee, when his phone rang. 'Hello... hello... hello,' Mr. Phogat said. The phone line was terrible. All Sanjeev could hear was static. He asked the caller to try again, and the caller did just that, 12 times. We sat for 20 minutes until Sanjeev finally received a call that he could answer. 'The phone lines out in the countryside are sometimes not so good,' Phogat told me. 'But people do keep trying.' "

* Nesting Grounds: Reporter Simon Montlake went to southern Thailand to report on the separatist violence, but stumbled upon Friday's story about the booming trade in bird's nests (page 7). "I didn't have to look very hard. …

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