Newspaper article St Louis Post-Dispatch (MO)

Generosity of Stranger Ends Vacation Nightmare

Newspaper article St Louis Post-Dispatch (MO)

Generosity of Stranger Ends Vacation Nightmare

Article excerpt

Dear Abby: You asked for acts of kindness. Well, here is mine:

In June of last year, my husband and I went to Germany and Austria on vacation. While we were in Austria, my husband stumbled and fell, breaking his hip, which required hospitalization and surgery.

I remained by his side in the recovery room until I was asked to leave at 1 a.m. I have never felt so alone. The next morning, the bad luck continued. In my haste to get back to the hospital, I accidentally locked our hotel room key and the car keys in the trunk of our rented car. When I finally located a locksmith, he charged $103 to unlock the trunk because it was on a Saturday. My husband spent the next two weeks in the hospital in Salzburg, recovering enough to withstand the 14-hour flight back to our home. When my husband was finally discharged, the hospital demanded payment in cash, as did the ambulance company. The airline also insisted on cash to pay for the upgrade in seats necessary to make my husband comfortable on our flight home. We had prepaid for our vacation and didn't have a great deal of cash with us, so I had to go from bank to bank to get cash advances from our credit cards. It was difficult because on one day the computer would process the transaction, but the next day for some reason, it wouldn't - "trouble on the phone lines," we were told. The language barrier made things doubly difficult. It was in Frankfurt, Germany, however, where the real trouble occurred. My husband, who was in a wheelchair, had to wait for me around the corner down a long hallway while I tried in vain to pay for the upgrade with our credit cards. I argued, pleaded and begged to see an airline representative or someone from the American Embassy, but the ticket agent wouldn't budge. I feared we were stranded. As luck would have it, a gentleman standing in the next line turned and asked me what the trouble was. …

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