Newspaper article The Christian Science Monitor

Zendesk Hack Points to Overall Vulnerability on the Web

Newspaper article The Christian Science Monitor

Zendesk Hack Points to Overall Vulnerability on the Web

Article excerpt

Zendesk is the latest victim of hacking, which means that Twitter, Pinterest, and Tumblr are also the latest victims of hacking.

The customer-software provider, which organizes support inquiries from the social media sites, notified its customers of a security breach this week. A hacker accessed the system and downloaded emails from users who have contacted the social media sites support departments, according to the Zendesk blog.

We are also completely committed to working with authorities to bring anyone involved to justice and make certain we fully understand what happened, Zendesk says on its blog. As this process unfolds, we aim to update our customers in as transparent and timely a manner as possible about the new developments.

A Tumblr spokeswoman said in a statement that the security breach exposed e-mail addresses and subject lines, which may have noted the users Tumblr blog address. Those who may be affected are encouraged to review their correspondence with Tumblrs support addresses: support@tumblr.com, abuse@tumblr.com, dmca@tumblr.com, legal@tumblr.com, enquiries@tumblr.com, and lawenforcement@tumblr.com.

Your safety is our highest priority," the Tumblr statement reads. "Were working with law enforcement and Zendesk to better understand this attack."

Pinterest and Twitter also contacted users who may have been affected by the breach, warning them to not give password information and to notify them of any issues, according to their statements.

Twitter posted account security tips on its blog Tuesday, reminding its users to have strong passwords and be wary of suspicious links and information requests.

But strong passwords and security complaints alone may not protect users from stolen e-mails or passwords. Zendesk's breach emerged the same week President Barack Obama issued an executive order to improve infrastructure cybersecurity.

The cyber threat to critical infrastructure continues to grow and represents one of the most serious national security challenges we must confront, the executive order states. …

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