Newspaper article The Record (Bergen County, NJ)

Superheroes in India No Match for Villainous Virus

Newspaper article The Record (Bergen County, NJ)

Superheroes in India No Match for Villainous Virus

Article excerpt

Some people remember Mama. Some people remember the Alamo. I remember 12:34 p.m. on Tuesday.

I was at home in the Batcave, typing away on my computer, when my rapturously beautiful 27-inch screen froze up like an igloo.

Obviously, the work of Mr. Freeze. That madman!

As one is wont to do in these situations, I clicked on Quit, which did nothing. So I clicked on Force Quit, which did nothing. So, I clicked on Command Q - I don't why, but it seemed like a good idea at the time.

More nothing.

Twenty minutes later, I bit my lip, held my breath and - holy last resorts! - pulled the plug.

Hey, when you gotta, you gotta.

Twenty seconds later, I reinserted the plug, turned the computer back on and saw something I've never seen before: A flashing black question mark.

Obviously, the work of The Riddler. That madman!

The question mark flashed for the next 20 minutes. And the 20 minutes after that. And, well, you get the idea.

So ... now what?

Sometimes, you don't realize the breadth of a particular dependency until whatever it is you're dependent on suddenly vanishes. In most cases, though, you slog through it.

When your water goes out, you borrow some from the people next door. When your electricity goes out, you light a few candles and make the best of things.

When your computer drops dead, you panic, scream, have a good cry. Then, you call India.

I Googled "Apple Help" on my iPhone, and the next thing I knew I was talking to Ankit from iYogi, a tech support company located in the suburbs of Delhi.

Could iYogi undo my iBooBoo?

Ankit struggled to help me, and I struggled to help him help me. Unfortunately, our accents got in the way. Just exchanging names took five minutes.

I said "Bill." He said, "Pill?" I said "Bill!" He said, "Pill?" I said, "Bill! With a B. Have you ever heard of Bill Clinton?"

He asked if I was Bill Clinton.

I said, "No. I'm not ... well ... maybe. Why? Would that help?"


Anyway, I didn't understand Delhi and Ankit didn't understand Jersey, but we plodded onward.

"I will make every effort to help you," he said. And, he did. But nothing worked.

He told me to reach to the back of my computer, turn it off and then turn it on again while holding down the Option key. …

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