Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Three Pittsburgh-Area Companies Excel in Management Techniques

Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Three Pittsburgh-Area Companies Excel in Management Techniques

Article excerpt

Every Thursday, as noon approaches, Ted Kinney emerges from his office and has the same conversation with the team of about 11 employees he oversees as the director of research and development at Select International, a human resources company in McCandless.

They don'?t talk about hiring practices or performance metrics -- at the heart of Select'?s work -- but about Chinese or Italian, about where the team wants to go for lunch. Usually they end up at Eat'?n Park or North Park Lounge, Mr. Tinney said.

Rich Grossman, general manager at Diehl Automotive Group, holds quarterly dinners with customers. Vincent J. Delie Jr., CEO of First National Bank of Pennsylvania, has breakfast with everyone from tellers to top executives when he travels to regional offices in Ohio or Maryland.

These three companies have more than food in common. They all took home top honors in management-related special categories under Workplace Dynamics rankings of Pittsburgh-area companies.

The companies, diverse in size and product offering, put greater emphasis on common goals than on differing job titles, they said, freeing employees to do their best work.

Open lines of communication, feedback tailored to individual employees and a rewards system for standout work are additional elements of their management strategies.

Mr. Kinney, who has been with Select International for more than seven years, said much of his job is knowing when to back off, often even encouraging his team members to ease up on the job. A psychologist by trade, he said best workplace practices come naturally to Select International, a company that specializes in employment assessment tools. People who are interested in that line of work tend to expect good work of themselves, he said, making his job easy.

Select International was ranked first in the Doers category. Monthly Cork awards, which recognize performance "beyond the call of duty," encourage this sort of attitude toward work, a consultant, Alissa Parr, said.

She stepped up and helped a co-worker with data analysis, and was rewarded with a gift card. "I will go above and beyond to make sure clients are satisfied," she said. …

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