Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Employee Has Bad Attitude but Great Sales Figures

Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Employee Has Bad Attitude but Great Sales Figures

Article excerpt

Q: I have a toxic employee who is driving me crazy. When I became the manager of our sales department, my promotion was accepted well by everyone except "Brittany," the newest member of the team.

Every day, Brittany storms into my office with various demands. Her frequent outbursts have made staff meetings unbearable.

Whenever I attempt to discuss these problems, Brittany responds with argumentative arrogance followed by brooding silence. I would love to fire Brittany, but her sales performance is outstanding. If I get human resources involved, I'm afraid she will quit. Is there any way to fix this?

A: Your fear is actually the source of your troubles. Because you are unwilling to let her go, Brittany feels free to act out as much as she likes. Your reluctance to lose her has eroded your managerial power, so the only solution is to stop guaranteeing her job security.

First, you must get your manager to agree that Brittany should be dismissed if these disruptive actions continue. Your boss's approval is critical because management needs to display a united front. Next, the two of you should meet with her to deliver a stern warning and a performance improvement plan.

Losing a highly productive sales employee is tough, but keeping this poisonous person around would be much worse. …

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