Newspaper article St Louis Post-Dispatch (MO)

Your Views - Letters to the Editor, April 4

Newspaper article St Louis Post-Dispatch (MO)

Your Views - Letters to the Editor, April 4

Article excerpt

Car dealership wants to protect its reputation in YouTube dispute

The old quotation says, "A lie can travel halfway around the world while the truth is putting on its shoes." A case in point is Jim Gallagher's article ("Seeking YouTube justice," April 2) about a customer, Dwayne Cooney, who posted a video on YouTube to dispute car repair charges. The video contains edited footage from his dashboard camera and accuses us of overbilling.

We only performed necessary work that Cooney preauthorized, and we provided a free loaner car while his was being serviced. We fixed everything he mentioned, and even discounted our labor costs. Nothing additional was billed.

The electrical issues his car exhibited required a lengthy diagnostic procedure that preceded the actual repair work. None of this was included or mentioned in the video, insinuating that the work never took place.

We were unaware of any complaint Cooney had until he posted his video. Since then, we offered numerous times to meet with him to resolve his concerns. He declined to speak to us.

If Cooney had called me or any of my managers to discuss the bill, we would have explained the diagnostic and repair work, and answered his questions completely. Instead, he chose to create and promote a misleading video that defames a family-owned business with a great reputation. He claims his free speech rights would be violated if forced to remove the video from YouTube.

We wholeheartedly believe in the First Amendment. But we also value truth, and we will protect the reputation our 105 employees have worked so hard to achieve.

Brad Sowers * Fenton

Co-owner and general manager, Jim Butler Chevrolet

Glad that St. Louis opposes Noranda's request for rate change

It isn't often that you hear about the city of St. Louis taking on the big state government in Jefferson City, but they sure did right by us last week ("Strange bedfellows emerge in Noranda rate fight," March 31). An aluminum company based in Tennessee with a smelter in New Madrid, Noranda has a case with the Public Service Commission asking for lower Ameren rates (they already have the lowest rates in the state), which will increase rates for every other Ameren consumer. …

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