Newspaper article St Louis Post-Dispatch (MO)

After Decades of Postcards, New Ameren Bills on the Way

Newspaper article St Louis Post-Dispatch (MO)

After Decades of Postcards, New Ameren Bills on the Way

Article excerpt

The familiar monthly postcard that arrived in Ameren Missouri customers' mailboxes for decades is going away.

This week, customers will instead begin receiving a redesigned bill with an emphasis on energy usage. The utility is also rolling out revamped online account features that will let customers compare usage to their neighbors', which research suggests is an easy way to get people to conserve energy.

Now, a full piece of paper enclosed in an envelope will show how much you owe and how your electricity use compares with past months'.

"We used to give out the annual personal energy report that came out each March, and this actually was a spinoff from that," said Tara Oglesby, Ameren's assistant vice president of customer experience. "We heard more and more frequently that customers wanted that information more often than annually."

Ameren representatives say it's the first format change away from the postcards for "at least almost 100 years," although even they aren't entirely sure how long Ameren or its predecessor, Union Electric, used them. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.