Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Consumers Must Send Airlines a Message

Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Consumers Must Send Airlines a Message

Article excerpt

Despite the pleasant experiences we've all had with our cell phone and television network providers, the aviation industry wins first place for negligence.

We had what was to have been a direct flight with first-class seats on American Airlines from Chicago to Pittsburgh. We barely arrived, with a stop in Atlanta, scattered around coach, almost 24 hours later. Two consecutive flights were canceled without explanation, or assistance from any representatives, while other companies continued operations as usual. The terminal devolved into chaos, and while the pushiest individuals were able to secure spots on other airlines, we were incompetently told nothing was available. They even had the audacity to refuse any of the incurred hotel costs, citing nonexistent weather conditions. …

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