Newspaper article Charleston Gazette Mail

CAMC, Saint Francis Hospitals Earn National Recognition

Newspaper article Charleston Gazette Mail

CAMC, Saint Francis Hospitals Earn National Recognition

Article excerpt

The state's largest hospital system has become the first entity in West Virginia and the only health-care agency this year to receive the nation's highest Presidential honor for performance excellence. U.S. Commerce Secretary Penny Pritzker announced Tuesday that Charleston Area Medical Center was one of four recipients of the 2015 Malcolm Baldrige National Quality Award. The award, which is given to businesses and organizations from six sectors, including manufacturing, service, small business, health care, education and nonprofits, is meant to recognize an organization's "outstanding commitment to sustainable excellence through innovation, improvement and visionary leadership.

"We have so many local measures of quality that we work diligently on, but the unique thing about Baldrige is that it looks at the entire organization; it looks at many categories - our customers, our vendors, our patients, our entire workforce, our communication processes, our leadership processes - it's a very complex amount of data, said Elizabeth Pellegrin, chief marketing director for CAMC. "I think it points to - because the Baldrige criteria is for all types of companies, how we're performing when compared to other companies all across the United States, including those in health care.

CAMC has ranked in the top 5 percent for quality inpatient service by Healthgrades, a national service that rates the performance of physicians, hospitals and health care providers, for the last two years, and has received the group's Distinguished Hospital Award.

An independent board of examiners recommended this year's Baldrige Award recipients from a field of 26 applicants after evaluating them in seven areas defined by the Baldrige Criteria: leadership; strategy, customers, measurement, analysis and knowledge management, workforce, operations and results.

"CAMC is leading the nation in quality care by providing second- to-none health services at its facilities around West Virginia, said U.S. Sen. Joe Manchin, D-W.Va. "Just last month, I had the opportunity to tour CAMC's new Cancer Center in Charleston, meet with the dedicated doctors and staff and see firsthand the great work they are doing to provide the highest level of comprehensive care to patients. …

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