Newspaper article Manchester Evening News

'Recommend to a Friend? No, Not Even an Enemy' ; Airport Parking Company Publishes Glowing Testimonials on Its Web Page. but Reviews Site Tells a Totally Different Story

Newspaper article Manchester Evening News

'Recommend to a Friend? No, Not Even an Enemy' ; Airport Parking Company Publishes Glowing Testimonials on Its Web Page. but Reviews Site Tells a Totally Different Story

Article excerpt

A 'MEET and greet' airport parking firm which boasts of 'no hold- ups or problems' - has been branded a 'tin pot company' by its customers.

Yesterday, the M.E.N. exposed the truth behind some so-called secure parking firms around Manchester Airport, many of which leave cars on pub car parks in Wythenshawe.

We've had complaints about one in particular - Car Park Manchester Airport. Its website, www.carparkmanchester.co.uk, features a number of positive testimonials. But on an independent review site, consumers tell a very different story.

The firm's website promises 'Great service and affordable price', with customers praising the service as 'excellent' and staff 'friendly and polite.' .

Meanwhile, on reviewcentre.com, a number of complaints have been posted, ranging from damaged vehicles caked in mud, to lost keys - and even failure to turn up at the airport for hours.

Of the firm's 60 reviews on the site, 51 are one-star out of five, with two two-stars, one three, one four - and five five- stars.

Of the 18 reviews in the last month, none were above one star.

The M.E.N. contacted Car Park Manchester for a response.

A spokesman for the firm said: "We have been taking too many cars over the peak season and that has caused delay and damage.

"We have now shut down bookings."

He added: "Some keys have been misplaced. If a key is lost we get a new one, we give compensation.

"If cars are muddy it's because construction work may be going on on our compound - we do not park in fields.

"We pay for valeting. If there is damage people can send us pictures on emails, and we sort out a quotation.

"We are giving satisfaction to our customers. We have kept on saying sorry to them."

Here are some of the comments on the two sites: 'RECOMMENDED?' A testimonial on the firm's website says: "I have not used this service before as I usually just use park and ride - but it is a great idea and great service, as is your valet - in fact I recommended this to my son at Christmas when returning from holiday. …

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