Newspaper article The Topeka Capital-Journal

Airline Ticketing Error Shouldn't Be Ignored

Newspaper article The Topeka Capital-Journal

Airline Ticketing Error Shouldn't Be Ignored

Article excerpt

Dear Bruce: Last Thanksgiving, I stopped at the Virgin America kiosk and swiped my credit card to print my boarding pass at the airport. I received two printed tickets. One of them was for another person on another flight at a later time.

I asked a Virgin America agent how this was possible, and she told me it happens all the time. She suggested I discard the ticket for the other person. I kept it and reported the matter to the corporate office.

I asked the CEO, if the ticketing software was so faulty, how could passengers trust the airline's flight software? Do you think that was a proper question? I realize these are separate software systems and likely not connected. Still, it could be a sign of software hackers or terrorists ready to sabotage the flight. …

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