Newspaper article The Topeka Capital-Journal

Credit Cardholder Battles Dispute Resolution

Newspaper article The Topeka Capital-Journal

Credit Cardholder Battles Dispute Resolution

Article excerpt

Dear Bruce: Discover is pushing more work on cardholders when it comes to resolving disputes.

I don't have an issue with talking to a company about a dispute, but when that fails, I notify Discover so they can work on it. In the past year, Discover did nothing and let disputes sit on my account. I later resolved some of them myself, at my personal time and expense.

Based on my reading of federal guidelines, Discover is obligated to help in order to reduce fees, facilitate business and prevent bad transactions. Discover has staff and people who get paid to do this, so why are they making me do their work? -- Reader

Dear Reader: As in so many situations, the responsibility is the work of the other guy. I can't tell you what Discover is supposed to do, but I am certain that there are lots of people who would agree with you that it isn't doing enough, and as a consequence, it costs you time and money. …

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